WHO NEEDS A TRAVEL CONSULTANT ANYWAY PART 2

              Hi readers, I'm here again after some days of been away. Hope you had a wonderful summer holiday and you're either back at your base or you're getting ready to go back home, wherever that is.

              In this post and the next few ones, I'll be writing on some issues that I have seen come up on our travels that will truly answer the question of WHO NEEDS A TRAVEL CONSULTANT ANYWAY. Depending on who you are, these posts will either answer the question of who needs me or why you need mes

              Now imagine this scenario. I read in a national daily in my country (Nigeria) a letter written by someone accusing Air France of exploitation and every other thing can think of. This writer's grouse with AF is that his brother's wife gave birth to a set of twins in Dublin, Ireland and to bring the twins back to Nigeria became almost impossible as AF insists that one adult cannot travel with two infants therefore the mother needed to get one other adult with which the second infant would be attached. Secondly, this man claims that AF did not tell them beforehand that one adult can't travel with two infants. Understandably, this man couldn't understand the language been spoken by the airline and believe me, he can't since he is not suppose to.

              MY POINT OF VIEW: Let me say here that for everything that is done under heaven, there is what is called rule of engagement.

1) I always love to advice my clients that it is better to get things done the right way with airlines rather than to prove your right, if nothing else, you'll spend time doing this.

2) Travellers need to learn to open up to their consultant the way they'll open up to their bankers and doctors alike since you might end up needing their wealth of experience in advising you appropriately in some unusual situations.

3) If you have a consultant that is truly knowledgeable in this business, he or she would have told this family that this is not a rule that is peculiar to AF only but rather a standard rule all over the world by all airlines.

4) In fairness to AF, I believe they were not notified that the woman in question would be coming back with a set of twins so we can't accuse them of not intimating the traveller of the standing rule.

5) Like I said in the last post, your consultant is a pool of information and if there is a relationship between you and your consultant, it can be easy to open up. This woman in question thought the information that she was going to have a set of twins was not relevant until it became very relevant. Let me at this junction emphasize on this phrase once again, IN DOUBT, ASK QUESTIONS.

               In rounding up on this post, remember that at IDARE SERVICES we do not sell tickets, we sell our experience.